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Fulfillment Policy

Effective Date: 04-17-2025
Marketive, LLC
Albuquerque, New Mexico
www.trymarketive.com

Overview

At Marketive, LLC, we specialize in digital marketing services including brand strategy, web development, lead generation, content creation, and campaign execution. As a service-based business, our fulfillment is centered around the timely and professional delivery of digital products, campaigns, and creative assets. We are committed to maintaining transparency, reliability, and clear expectations throughout the engagement.

Services Provided

We offer a range of marketing and creative services including but not limited to:

  • Digital marketing services
  • Website design & development
  • Paid advertising campaign setup
  • SEO and local optimization
  • Social media content & calendar creation
  • Email marketing & funnel strategy
  • Ongoing marketing support packages

All services are custom-built to client needs and fulfilled according to the timeline and scope defined in each project agreement or proposal.

Delivery Timelines

Ongoing marketing support retainers follow an agreed monthly schedule and each package has provided turn-around estimates on tasks. Most individual tasks are delivered between 1-4 business days depending on the complexity of the marketing task.

Clients will receive regular updates during the project lifecycle and have access to a designated account manager or point of contact.

Refund Policy

Due to the customized and digital nature of our services, all payments are non-refundable once work has begun. However, if a client chooses to cancel a project prior to the start of work, a full or partial refund may be granted depending on the circumstances and time invested in planning or strategy.

If you believe there has been a billing error or a problem with service delivery, please contact us within 7 days at support@trymarketive.com so we can investigate and resolve the matter.

Cancellation Policy

Clients may cancel ongoing retainers or monthly service plans with 30 days’ written notice. Project-based services may be canceled with written notice before project work begins. Deposits or payments already made are not refundable once the project is in progress, but work completed up to that point will be delivered.

Contact Information

For any fulfillment inquiries, support requests, or policy questions, you may contact us directly:

Email: info@trymarketive.com
Office: 5326 Pan American Fwy Ne, Albuquerque, New Mexico 87109

Legal & Data Privacy

Our business complies with relevant data privacy regulations. You can view our full Privacy Policy and Terms of Service on our website. We do not sell or misuse customer data, and payment information is securely handled via PCI-compliant platforms.

Payment & Security

All transactions on www.trymarketive.com are securely processed using Stripe. We accept all major credit and debit cards. Your payment information is encrypted and never stored on our servers.

Prices are listed in U.S. Dollars (USD). All transactions will be processed in USD unless otherwise specified.